Telco resellers
Resellers live on volume and follow-up. Orders arrive from agents, walk-ins, calls and chats; each one has documents, stages and customers waiting for news. When that runs on a shared sheet, admins spend the day chasing and re-sending. We build order portals that capture each order once, move it through clear stages and keep everyone updated automatically.
Agents send orders by chat, customers call, and forms arrive by email. Each is copied into the tracking sheet by hand.
Customers and agents ask for updates, and admins answer the same question many times a day.
It's hard to see which orders are stuck, which agent is performing, or how many activations happened this week.
One place to capture orders with the right fields and documents, and a clear status for each stage.
Transactional emails at each stage, so customers and agents are informed without an admin writing each message.
Workload, bottlenecks and agent performance at a glance.
An assistant inside the portal to answer routine questions and prepare orders — planned for our reseller portal and available to scope for yours.
AI is most useful here for the repetitive conversation around orders: answering status questions, checking that an order is complete, and drafting replies. The order stages themselves stay explicit so nothing depends on guesswork.
The systems behind this page, shown anonymously.
Orders
24 active this week
Order management for a broadband reseller, with an embedded AI assistant (planned).
Measuring
Orders processed per admin per day
Start with order capture and status, the part admins feel most. Book a free 30-minute audit and we'll show you what your portal would look like, then quote based on complexity.